How Voiceform uses Voiceform

Updated: Apr 13

See how Voiceform uses our voice-powered surveys and forms to save time every single day.

By popular demand, we're excited to share 5 ways Voiceform uses Voiceform to automate customer tasks! We know that teams are time crunched, and from startups to big biz, we know that great things happen when you automate. Here are some examples on how we make it happen internally. (1) Collect customer data

During the week, it always seems that our team is trying to chase down data. Feedback on a product launch, information for a how-to guide, or updating customer accounts to ensure their preferences are properly recorded. With Voiceform, collecting data becomes super easy. Within minutes, I can create and share a Voiceform to my customer, and have their updated details sent right to my inbox. With voice, sharing information becomes frictionless, allowing my customers to share data anywhere they are. This is an incredibly easy way to automate the collection of information from my customers across time zones, without feeling the need to chase information over email, or book endless customer calls.

(2) Create case studies As a B2B business, Case Studies have become an incredible asset for marketing and sales. With Voiceform, our team is now able to automate the collection of data for Case Studies. All we have to do is record the questions that we want to ask our customers, and send off the Voiceform. With Voiceform, I get to hear my customers talk through their stories and the value of our platform. From there, I can export testimonials, direct quotes and insights right into my Case Studies. Now, my customers get to share their stories easily and on their schedule, without needing to take time out of their work to share the same information over Google Meet or Zoom.

(3) Asynchronous user interviews As a startup, talking to our customers, vendors and clients is so important, but with thousands of users, it's impossible to host endless customers interviews. Our team has introduced a new approach to customer interviews to allow for a broader reach of insight with speed. First, we start with sharing a Voiceform to a larger subset of customers when looking to get feedback. Usually a series of 3-4 Voiceform questions to get a pulse on a specific topic or idea. From there, we review the automated insight right within the Voiceform platform, and will then reach out to customers directly if follow ups or a deeper dive is needed. It's incredible how much time this saves us when conducting research, allowing us to scale understanding broadly before narrowing in on specific themes and topics. Check out our latest case study with Archetype Marketing to see how other teams are using Voiceform to scale amazing customer interviews.

(4) Customer check-ins For our team, customers are spread all over the world. Speaking different languages and operating in different time zones. When looking to maintain relationships with our customers, we wish we had the ability to meet 1:1 every single time, but we don't. As such, we've now started leveraging the Voiceform Platform for ongoing check-ins. We can add voice questions right into a Voiceform, personalizing each Voiceform to feel like it's made for every client. This allows us to check in, hear from customers asynchronously, while still making the connection feel fresh and engaging.

(5) Continuous team feedback

Lastly, we can't go without talking about all the internal value our team gets from Voiceform. Remote, and distributed teams are constantly looking for ways to make connection and collaboration easier.

Now, we use Voiceform to supplement daily stand-ups, AMAs, feedback and questions to leadership with Voiceforms. This ensures constant feedback loops between the team when we cannot get together. This is especially effective for our part time teammates or co-ops who might miss important meetings due to work schedules.

Thanks for reading!