Privacy Policy

Effective Date: August 1, 2025

This Privacy Policy, provided by Voiceform INC. doing business as SurveyBank ("Company", "we", "our", or "us"), informs you ("you" or "your") how we collect, use, and disclose information when you use our website (www.surveybank.ai), our SurveyBank mobile app, and any other interactive features, services, or software that link to this Privacy Policy (collectively, the “Service”).

By using the Service, you agree to our Terms of Service and consent to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Service.

Collection of Information

Information You Provide

We may collect personal information you voluntarily provide, such as:

• Name, email address, phone number, date of birth, gender, location
  
  
• Demographic info like household income, employment, and product preferences
  
  
• Payment or payout information
  
  
• Survey responses shared with third-party survey providers
  
  

Information submitted to third-party survey providers is subject to their privacy policies, not ours. Once de-identified, your data is no longer considered personal and may be used without restriction.

Information Collected Automatically

We and our third-party partners may use tracking technologies to collect usage data, including:

• IP address, browser type, device ID, OS version
  
  
• Cookies, web beacons, embedded scripts, in-app analytics
  
  
• Location data via GPS or device-based geofencing
  
  
• Device fingerprinting for fraud prevention and personalization
  
  

See “Cookies and Tracking Technologies” below for more detail.

Information from Other Sources

We may combine data collected through the Service with information obtained from partners, service providers, or other third parties.

Use of Information

We use your data to:

• Provide, personalize, and improve the Service
  
  
• Match you to relevant surveys
  
  
• Communicate with you (e.g., surveys, offers, support)
  
  
• Prevent fraud and enforce compliance
  
  
• Analyze Service usage and performance
  
  
• Fulfill legal and regulatory obligations
  
  

Sharing of Information

We may share your data:

• With third-party survey providers, to facilitate your survey participation
  
  
• With vendors and service providers, such as hosting, analytics, payment processors
  
  
• In response to legal obligations, subpoenas, or to protect our rights
  
  
• During a merger, acquisition, or sale of assets
  
  
• With affiliated entities for internal use
  
  
• With third parties for marketing or promotional campaigns, only if permitted by law
  
  
• With your consent or at your direction
  
  

We may share aggregated or de-identified data without restriction.

Third-Party Services & Advertising

Our Service may link to or integrate with third-party sites, apps, and services. These third parties may use cookies or other technologies to track your activity across different websites and devices for analytics or interest-based advertising. We encourage you to review their privacy policies before sharing information.

We currently use analytics services such as Google Analytics and Mixpanel.

Your Choices

You may:

• Access, update, or delete personal data by contacting us
  
  
• Opt out of promotional emails via the unsubscribe link or by contacting support
  
  
• Adjust app/device permissions to limit push notifications or location access
  
  
• Control cookie settings in your browser
  
  

Please note that some cookies are essential for core site functions and disabling them may affect performance.

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

Data Security

We implement commercially reasonable safeguards to protect your data. However, no method of transmission over the Internet is 100% secure. You use the Service at your own risk.

Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

International Transfers

If you access the Service from outside Canada, please note that your data may be processed in Canada or the United States, where privacy protections may differ from those in your jurisdiction.

Children’s Privacy

The Service is not intended for children under 13. If we learn we’ve collected personal information from a child under 13 without verified parental consent, we will delete it.

California Residents – CCPA Rights

If you’re a California resident, you have the right to:

• Know what personal information we’ve collected, used, disclosed, or sold
  
  
• Request deletion of your personal information
  
  
• Opt-out of the sale of your personal information
  
  
• Not be discriminated against for exercising these rights
  
  

To submit a request, email support@surveybank.ai with "California Privacy Rights Request" in the subject.

EU/EEA Residents – GDPR Rights

If you reside in the EU or EEA, you may:

• Request access to your personal data
  
  
• Request correction or deletion
  
  
• Object to processing or restrict its use
  
  
• Request data portability
  
  
• Withdraw your consent at any time
  
  

To exercise these rights, contact us at support@surveybank.ai.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. Your continued use of the Service indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact:

Voiceform INC. DBA SurveyBank
Email: support@surveybank.ai
Website: www.surveybank.ai

‍