"Voice responses are easier to use than typing out a lengthy response and have the added benefit of capturing the customer’s train of thought."
![](https://cdn.prod.website-files.com/627cfe5346df46318782f808/6344888af43d462a4273adc4_Group%20306%20(1).png)
Kevin Veilbaum
Program Manager, Voice of the Customer
![](https://cdn.prod.website-files.com/627cfe5346df46318782f808/628e65a2b1217078f942c18a_slack.png)
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