How it works
Use Voiceform with the tools you already love
Collect data with Voiceform and share it with over 5,000 applications like Slack, HubSpot and more.
Turn your customers into your biggest fans.
Hear your customers voice, fix any broken experience, increase customer satisfaction, brand loyalty, and customer spend.
CX Professionals trust Voiceform for data collection and insight
How we help CX Professionals
Capture data anywhere
Go where your customer is. Voiceform lets you share forms and surveys via link, chat, website or widget to unlock customer insight at the right moment.
Collect all types of customer information
Organizations use Voiceform to hear their customers. Secure, multipurpose voice, text and video surveys, widgets and forms for any use cases. Our Voiceform templates also include pre-built forms for collecting feedback, data and more.
Emotional Insight
Voice, video and text surveys and forms help to build data collection workflows that feel like a conversation. Additionally, save hundreds of hours on customer feedback analysis, as our analytics dashboard automatically provides you with insights such as sentiment analysis, topic extraction, drop-off statistics and more.
Data sharing and automations
We help you collect the best data, and use it however you need. With Voiceform, you can share data to anyone in your organization with ease, with thousands of possible integrations and automations, like Slack, Salesforce, Hubspot and more. Easily export all data collected to easily share and analyze across analytic tools.
Capabilities for every need
Sentiment Analysis
Understand customers on a deeper level; View topic extraction and sentiment scores from responses
Conditional Logic
Make every voiceform feel personable. Ensure your audience is only asked questions relevant to them.
Auto-transcription
Collect global data. We automagically transcribe voice responses in 13+ languages
Integrations
Send voiceform data to thousands of tools you love, such as Slack and HubSpot.
Voice and Video
Mix and match voice and video questions with traditional form questions to max-out engagement.
Notifications
As data starts flowing, notifications help teams move fast and action any customer or vendor data.
Case study
Investing in Customer Experience: The RingCentral Way
40%
increase in survey response rates
60%
increase in survey acceptance rates
With Voiceform’s interactive surveys, we saw a 40% increase in responses. The ability to choose the channel and time frame customers received surveys also resulted in a 60% increase in our customers’ willingness to participate in the survey and provide feedback
Tim Wilbourn
VP Customer Experience
