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Customer Interview Template
Customer Interview Survey Template
One survey type that marketers or customer experience teams should be aware of is the customer interview survey. This type of survey focuses solely on customer feedback and customer opinions and can really shine a spotlight into how customers are using your products or services. The customer interview survey template can also be used to collect content used for press, media, publications and serve to highlight a particular narrative you are looking to tell.
This template will allow you to collect customer stories, and connect them back to your product or service. Not to mention, you can use these compelling stories to generate unique content pieces for marketing or for further validate how customer stories link to the value you provide them. Additionally, the valuable insights this type of survey helps you uncover, can ultimately guide product development decisions and assist your team in validating solutions or features you are designing from the ground up. Customer interview surveys can be leveraged to scale your customer interviews, collect customer spotlights asynchronously across timezones or help create content that can be published for sales and marketing purposes. Get started with a customer interview survey in minutes, with Voiceform.
Looking for another template?
We have templates for may use cases. Create a survey in less than 5 minutes.
Our customers love Voiceform
Andrew Gordon
Were we able to conduct more interviews than usual? Yeah, a hundred percent, like far, far, far more. Again, mostly because of time saved, I cannot commit to the time to do 500 interviews myself. We also get a lot richer data and because of that we get better insights with Voiceform.
Tim Wilbourn
With Voiceform’s interactive surveys, we saw a 40% increase in responses. The ability to choose the channel and time frame customers received surveys also resulted in a 60% increase in our customers’ willingness to participate in the survey and provide feedback
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Kevin, Veilbaum
"With Voiceform, voice responses are easier to use than typing out a lengthy response and have the added benefit of capturing the customer’s train of thought."
Michael Hess
Voiceform allows us to engage our B2B audience in a new and interactive way, leading to richer qualitative insights and more dynamic data collection. The platform is a valuable new tool in our research toolkit, enhancing the depth of insights we’re able to gather.
Ali Shahriyari
Voiceform has flat out allowed us to collect better data, collect more detailed data, and save time interviewing people across different languages. Their platform has been a game-changer in how we approach audio dataset collection.
Harley, Mckee
Switching to Voiceform quadrupled our engagement and completion rates and significantly increased response length. We also saved lots of time not having to deal with the technical issues of video uploads.
Andrew Wald
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“We promoted [Voiceform] as a new way of providing feedback. People were interested in engaging this way, which increased our survey acceptance rate, which I would say was about 70%. I think our results stemmed from the innovation, and a different way of doing surveys versus live interviews and or pen-to-paper type surveys.”
Mona Sabet
"We were looking to supplement our longer form deeper experience tests with quick voice feedback in order to provide a more comprehensive view. We use Voiceform to complement our existing feedback assessments."
Michael Conte
Being able to capture voice-recorded open ends, alongside our traditional survey structure, gave us the exact qualitative layer we were looking for - without disrupting how we work.
David Thomas
“The value that we got out of [Voiceform] is 1000x more than any other kind of customer feedback survey that I've ever done and having done a lot of product, a lot of product marketing surveys, being able to hear the voice of the customer is an extreme advantage. It's not as easy to put onto a chart or to make it into a graph. But it’s so much more actionable and so much more useful."
Nicole, Werdal
Voiceform has given us clarity on the trajectory of our product and making sure that we are creating a valuable product that hopefully will be resonated and popular with home buyers and home sellers. I think before we were doing a lot of guesswork and just thinking what people would want, but now it's really helpful to have firm data to make educated decisions.
Samantha, Burdorf
In the 2022-2023 survey for middle school students, we had a completion rate of 28%. In contrast, when we started using Voiceform in 2023-2024, our End-of-Year survey results saw a remarkable 48% increase with a 76% completion rate.
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